Privacy Policy

Effective Date: 30 July 2026

Privacy Policy for PIZZANINI PETERBOROUGH LTD

PIZZANINI PETERBOROUGH LTD (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

Please read this Privacy Policy carefully to understand how we use your information.

1. Who We Are

PIZZANINI PETERBOROUGH LTD
Registered Office
36 Commerce Road
Lynch Wood
Peterborough
Cambridgeshire
PE2 6LR
United Kingdom

Email: fishtastic23@yahoo.co.uk

Website: www.pizzanini.co.uk

PIZZANINI PETERBOROUGH LTD is the Data Controller responsible for the personal information collected through this website and our services.

2. What Personal Information We Collect

Depending on how you use our website or services, we may collect the following information.

Information you provide directly

This includes:

• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Details relating to your order
• Payment information (processed securely by our payment provider)
• Account details (if you register an account)
• Any information you include when contacting us

Information collected automatically

When you visit our website, we may automatically collect information including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Website navigation
• Date and time of your visit
• Referring website

This information helps us improve our website, maintain security and understand how visitors use our services.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Understand website usage
• Enhance your browsing experience
• Measure the effectiveness of our marketing

Further information is available in our separate Cookie Policy.

3. How We Collect Your Information

We collect personal information when you:

• Place an order
• Create an online account
• Subscribe to our marketing communications
• Contact us by email or telephone
• Complete an online enquiry form
• Enter competitions or promotions
• Leave reviews or feedback
• Interact with our social media pages
• Visit our website

We may also receive limited information from trusted third-party providers where this is necessary to provide our services, such as payment processors or online ordering platforms.

4. How We Use Your Information

We only use your personal information where we have a lawful reason to do so.

Your information may be used to:

• Process and deliver your food orders
• Take and process payments
• Manage customer accounts
• Communicate with you regarding your order
• Respond to enquiries
• Provide customer support
• Improve our products and services
• Monitor website performance
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations
• Send marketing communications where you have given consent or where permitted by law

We will never sell your personal information to third parties.

5. Our Lawful Basis for Processing

Under UK GDPR we must have a lawful basis for processing your personal information.

These lawful bases include:

Contract

Where processing is necessary to fulfil your order or provide the services you have requested.

Examples include:

• Processing online food orders
• Delivering takeaway orders
• Taking payment
• Responding to order enquiries

Legal Obligation

Where we must process information to comply with UK law.

Examples include:

• Tax and accounting requirements
• Fraud prevention
• Responding to lawful requests from public authorities

Legitimate Interests

We may process your information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include:

• Improving our website
• Monitoring website security
• Preventing fraud
• Analysing customer trends
• Managing customer service
• Maintaining business records

Consent

We rely on your consent for certain activities, including:

• Email marketing
• Promotional offers
• Optional cookies
• Customer surveys

You may withdraw your consent at any time by contacting us or using the unsubscribe link included in our marketing emails.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Special Category Data

We do not intentionally collect or process special category personal information, such as information relating to health, ethnicity, religious beliefs or biometric data, unless required by law or voluntarily provided by you for a specific purpose (for example, informing us of an allergy when placing an order). Where such information is provided, we will only process it where permitted under UK data protection law and only for the purpose for which it was supplied.

6. Who We Share Your Information With

We only share your personal information where it is necessary to provide our services, meet our legal obligations, or protect our legitimate business interests.

We may share your information with:

Payment Service Providers

If you make a purchase through our website, your payment details will be processed securely by our authorised payment provider. We do not store your full debit or credit card details on our systems.

Website and Hosting Providers

Our website hosting and technical support providers may have access to personal information where necessary to maintain the security and functionality of our website.

Delivery and Order Management Providers

Where applicable, we may share information required to fulfil your order with delivery partners or online ordering platforms.

Professional Advisers

We may disclose information to accountants, solicitors, insurers or other professional advisers where necessary for the operation of our business.

Regulatory and Legal Authorities

We may disclose personal information where required to comply with legal obligations, court orders, law enforcement requests or regulatory investigations.

All third parties acting on our behalf are required to keep your personal information secure and only process it in accordance with our instructions and applicable data protection laws.

7. International Transfers

Most of the personal information we process is stored within the United Kingdom.

Where one of our service providers transfers personal information outside the UK, we will ensure appropriate safeguards are in place, including:

• UK International Data Transfer Agreements (IDTA)
• UK Addendum to the EU Standard Contractual Clauses
• Adequacy Regulations approved by the UK Government
• Other safeguards recognised under UK GDPR

8. Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Typical retention periods include:

Information	Typical Retention Period
Customer enquiries	Up to 2 years
Marketing consent records	Until consent is withdrawn plus 6 years
Customer account information	Whilst the account remains active
Order history	Up to 6 years
Financial and accounting records	6 years after the end of the relevant financial year (or longer where required by law)
Website analytics	Typically up to 26 months, depending on provider settings

Where information is no longer required, it will be securely deleted or anonymised.

9. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include:

• Secure website encryption (SSL/TLS)
• Password-protected systems
• Restricted staff access
• Firewalls and malware protection
• Secure payment processing
• Staff training on data protection
• Regular software updates and security monitoring

Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights Under UK GDPR

Under UK data protection law you have a number of important rights regarding your personal information.

These include the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete information.

Erasure

Request that we delete your personal information where there is no legal reason for us to continue processing it.

Restriction

Ask us to restrict how we process your information in certain circumstances.

Data Portability

Receive certain personal information in a structured, commonly used and machine-readable format.

Object

Object to processing based on legitimate interests or direct marketing.

Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect any processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

We aim to respond to all requests within one calendar month, although this may be extended where permitted by law.

11. Marketing Communications

Where permitted by law or where you have provided your consent, we may send you information about:

• Special offers
• Promotions
• New menu items
• Competitions
• Events
• Business updates

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails;
• Contacting us directly; or
• Updating your communication preferences where available.

We will never send unsolicited marketing communications where we are not legally entitled to do so.

12. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Further details are provided in our separate Cookie Policy.

13. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Automated Decision-Making

We do not use your personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.

15. Children’s Privacy

Our website and services are intended for individuals aged 18 and over.

Our website is intended for use by the general public. We do not knowingly collect personal information from children under the age of 13 without appropriate parental consent. If we become aware that we have collected personal information from a child where consent is required, we will take steps to delete that information promptly.

16. Contacting Us About Your Personal Information

If you have any questions about this Privacy Policy or how we process your personal information, or if you wish to exercise any of your rights under UK data protection law, please contact us:

PIZZANINI PETERBOROUGH LTD
36 Commerce Road
Lynch Wood
Peterborough
Cambridgeshire
PE2 6LR
United Kingdom

Email: fishtastic23@yahoo.co.uk

 

17. Your Right to Complain

If you are unhappy with the way we have handled your personal information, we would appreciate the opportunity to resolve your concerns in the first instance.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

Making a complaint to the ICO does not affect any other legal rights or remedies that may be available to you.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or regulatory guidance.

Any updates will be published on this page together with the revised “Effective Date” shown at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

19. Glossary

For the purposes of this Privacy Policy:

Personal Information

Any information relating to an identified or identifiable individual.

Processing

Any operation carried out on personal information including collection, storage, use, sharing, updating or deletion.

Data Controller

The organisation responsible for deciding how and why personal information is processed.

Data Processor

A third party that processes personal information on behalf of the Data Controller.

UK GDPR

The United Kingdom General Data Protection Regulation, together with the Data Protection Act 2018 and associated legislation governing the processing of personal information within the United Kingdom.

Consent

A freely given, specific, informed and unambiguous indication of an individual’s agreement to the processing of their personal information.

Contact Summary

For any questions about this Privacy Policy or to exercise your data protection rights, please contact:

PIZZANINI PETERBOROUGH LTD

36 Commerce Road
Lynch Wood
Peterborough
Cambridgeshire
PE2 6LR

United Kingdom

Email: fishtastic23@yahoo.co.uk

Effective Date: 30 July 2026

© 2026 PIZZANINI PETERBOROUGH LTD. All rights reserved.